Good Customer Service

Course Description

This course is aimed at people wishing to work in a customer service role or who already work in this area and wish to brush up on their knowledge and skills. It is useful for all kinds of settings where there is a need to deliver good quality customer service. Learners will explore how effective two-way communication can help to increase customer loyalty and how Unique Selling Points (USPs) and Unique Service Offers (USOs) can show clients and service users that they are valued and respected.

The course is broken down into 3 bite-sized units with the following titles:

  • Providing Good Customer Care
  • Your Customers’ Expectations
  • Consumer Law and Good Practice

On completion of this course learners will be able to:

  • Identify customer expectations by gathering feedback
  • Explain the importance of customer loyalty
  • Recognise USPs, USOs and after-sales support strategies
  • Explain why an adaptable approach to customers’ needs is essential to good customer service
  • Respond to complaints appropriately

Key Information